Before your first order
First time? Breathe.
Handing your laundry to someone new can feel strange. Here’s exactly what to expect and how to prep — so your first Frenchies order feels easy and safe.
Step 1 · Prep your laundry
What to bag & separate.
Bag it up
Everyday wash-and-fold can go in together. Empty pockets and close zippers so nothing gets lost or snagged.
Separate the specials
Set aside anything delicate, specialty, or that needs its own handling — and flag it at pickup so it gets the right care.
Your approved handoff container
Before your first pickup, Frenchies confirms your approved handoff container and exact setup instructions. The planned Frenchies tote is labeled, weather-conscious, and protects your laundry from the elements.
Want certain items returned on hangers? Place enough hangers inside your tote or hamper before pickup. Frenchies and your Washer do not supply customer hangers unless the order specifically states otherwise.
Step 2 · Access & pickup
What to expect at handoff.
Contactless by default
Washers pick up and return at your designated porch or outdoor spot. No one needs to enter your home — ever.
Winter-ready
Alaska weather is expected. Note a covered spot, gate code, or driveway detail so pickups stay smooth in any season.
A consistent spot
Pick one reliable handoff location. Documented pickups and returns mean there’s no guesswork about where your laundry is.
Step 3 · Special instructions
Tell us how you like it.
- Request a fragrance-free option, or leave your own detergent with your tote.
- Flag delicate or specialty items at pickup so they get the right care.
- Note access details — gate codes, apartment entries, or a covered winter spot.
Good to know
What Frenchies will & won’t handle.
We will
- Standard wash, dry & fold laundry
- Everyday household loads
- Fragrance-free on request
- Your own detergent if you leave it
- Basic saved care preferences
We won’t
- Hazardous materials or biohazards
- Mold-impacted items
- Commercial or bulk business loads
- Some delicate or specialty items *
- Anything unsafe to handle
* Not sure about an item? Flag it at pickup and we’ll let you know before anything is washed.
You’re ready
That’s it. Set out your tote.
Join early access and we’ll walk you through your very first pickup, step by step.