Everything you were going to ask.

During early access you’ll place orders through the Frenchies app or the early access flow once routes open in your area. You choose a pickup window, confirm your handoff spot, and set any care preferences — then set out your tote.

Frenchies uses simple per-pound pricing for everyday laundry. Any order minimum is confirmed when service opens in your area and before your first pickup is scheduled.

Yes. You can request a fragrance-free option and save basic care preferences. You can also leave your own preferred detergent with your tote.

Reach out through support before your pickup window and we’ll help adjust it. The sooner you let us know, the easier it is to accommodate.

You set out your laundry in your approved Frenchies handoff container at your designated porch or outdoor spot. A local Washer picks it up during your scheduled window — it’s contactless if you prefer.

No. All handoffs happen at your designated outdoor or porch spot using your Frenchies tote. Washers never need to enter your home.

Frenchies targets a 24–48 hour turnaround for standard orders. Your actual return window is confirmed with the order and may vary by load, care needs, route, or conditions.

Before your first pickup, Frenchies will confirm your approved handoff container and exact setup instructions. The planned Frenchies tote is a labeled, weather-conscious handoff system — clear, protected from the elements, and built for Alaska porches.

Our routing is weather-aware and our totes are weather-conscious. If conditions require a change, we’ll communicate updated timing through support.

No. Customer orders are handled separately and are not mixed with other customer orders.

Yes. Fragrance-free is available on request and can be saved as a preference. You can also leave your own preferred detergent with your tote.

For everyday wash-and-fold you can bag it together, but flag anything delicate, specialty, or that needs separate handling at pickup so it gets the right care.

Frenchies handles standard wash-and-fold laundry. We do not accept hazardous materials, biohazards, mold-impacted items, or commercial loads. Some delicate or specialty items may not be eligible — flag them at pickup.

A Frenchies Washer — an independent local person, not an anonymous gig worker. You’ll know who is on your route.

Once early access opens for your area, you schedule through the Frenchies app or early access flow and choose a pickup window that works for you.

Recurring scheduling is part of how Frenchies is being built. During early access we’ll help you set the cadence that fits your household.

Contact support and we’ll help you reschedule. Because pickups are documented, it’s easy for us to see what happened and get you back on track.

Our launch focus is Anchorage and Eagle River, opening neighborhood by neighborhood. Join early access and we’ll reach out as soon as service opens near you.

Frenchies uses tiered per-pound pricing: $2.25/lb for the first 39 lbs, $2.15/lb for pounds 40–59, $2.05/lb for pounds 60–99, and $1.95/lb for 100 lbs and above. Each lower rate applies only to the pounds within that tier — your entire order is not repriced when it reaches the next tier. Final weight is confirmed after pickup.

No. Frenchies has no subscription. You pay tiered per-pound pricing only for the laundry you send.

Payment details, including exact timing, are confirmed when service opens in your area and before your first order is completed.

Rates are $2.25/lb for the first 39 lbs, $2.15/lb for pounds 40–59, $2.05/lb for pounds 60–99, and $1.95/lb for 100 lbs and above. Each lower rate applies only to the pounds within that tier, and your final total is based on the verified laundry weight.

Pickups and returns are documented, so we can look into it quickly. Submit a report through our Report an Issue form and we’ll respond promptly with clear next steps.

Use the Report an Issue form to open a claim. Include the details and any photos, and our team will follow up with next steps.

Open a claim through the Support & Claims (Report an Issue) form, or use in-app support once you’re set up. Real human support when it matters.

Let us know through support or a claim. Because every handoff is documented, we can review it quickly and make it right.

Frenchies is being built around a mobile app for scheduling, laundry preferences, pickup updates, and support. During early access we’ll guide you through the first available signup and scheduling flow as routes open.

You can save basic care preferences — like a fragrance-free option — to your account so they apply to future orders.

Join the waitlist from the homepage. Tell us your neighborhood and laundry needs, and we’ll reach out as soon as service opens near you.

You’ll receive status and support updates along the way, and we’ll keep in touch by email about pilot availability in your neighborhood.